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Collaborate and Improve Patient Outcomes With Concert

August 29, 2022


  • One in six patients is likely to have a behavioral health challenge, such as depression or anxiety. Identifying this need and successfully connecting patients to care is challenging. Integrated care overcomes barriers to access and provides high-quality care for patients.


  • Behavioral health medical groups like Concert Health take the guesswork out of adopting value-based care. Concert clinicians serve as an extension of the providers' care team to deliver treatment that improves patient outcomes and generates revenue for providers. 


Addressing behavioral needs

Depression and anxiety are on the rise. Nearly 60% of patients did not receive care for these conditions during the previous year. Addressing the behavioral health needs of patients is more critical than ever.

Many factors drive this startling statistic. Particularly, in the fast-paced world of primary care, it can be exceptionally challenging to recognize, address and provide follow-up care for behavioral health concerns

Factors that contribute to this difficulty include: 

Overbooked providers: Primary care providers are frequently double or triple booked — seeing on average nearly 20 patients a day. An overbooked schedule reduces the amount of time providers are able to spend with each patient. 

Outside the PCPs scope: Behavioral health concerns are oftentimes delegated to behavioral health specialists outside of the practice. The PCP can provide a recommendation for a specialist; however, the responsibility often shifts to the patient to coordinate and initiate care — which is often neglected. 


Collaborative Care

Simply put, Collaborative Care is an evidence-based model of integrative care shown to improve patient outcomes, while providing higher quality, efficient care. 

Key components of collaborative care include: 

  • Patient-centered care
  • Team care comprised of a:
    • Primary care provider
    • Behavioral care manager
    • Psychiatric consultant
  • Measurement-based care/treat to target
  • Population approach to behavioral health management
  • Value-based care structure

Collaborative Care allows care managers to work as an extension of the provider's team. 


Integrating Collaborative Care with Concert Health

The collaborative model of care Concert Health employees enables licensed Collaborative Care clinicians and providers to work together on behalf of the patient’s care team. Concert works in harmony with practitioners to deliver effective behavioral health interventions along the continuum of care. 

Patients who are identified by their provider with behavioral health needs are then referred to Concert Health. Upon referral, Concert makes timely contact with the patient to answer any questions and discuss setting up sessions with a clinician to begin treatment.   


Overcoming barriers to care

Patients face significant barriers to accessing behavioral health services. Without proper resources and treatment, some patients could experience a potential life or major medical concern. For example, in patients with a high risk of suicide, frequent contact with care managers may head off a crisis and potentially prevent hospitalization. Hospitalization is a necessary intervention in a life-threatening situation, however, the focus during a hospitalization lies in stabilizing a patient, rather than treating the behavioral health condition that brought them there. 

Additionally, some patients have limited access to health care resources. Concert is mission-driven to provide care for underserved populations. Many partners are Federally Qualified Health Centers and Rural Health Clinics. More than half of the population served has Medicare or Medicaid for insurance. 


Transform patient care

52% of Concert patients report a 50% reduction in symptoms of depression and anxiety within 90 days of starting treatment. 

Concert works with single-site providers all the way up to some of the largest health care systems in the country that employ primary care physicians, pediatricians and OB/GYNS. Our turnkey service allows providers to achieve the ultimate goal of providing high-quality, effective care to improve the quality of life for patients. 


We can do more together. Contact us to start the conversation.