A family walks outside

Collaborative care for patients

Receive personalized behavioral health treatment

Concert Health Collaborative Care clinicians work with your healthcare provider to offer behavioral health treatment for adults, children and adolescents. Talk to your provider about adding Concert Health to your care team.

How it works

Many people who struggle with behavioral health concerns never get the care they need, many times because it is not available in their community. Concert Health creates a safe space for you to get the care you need. 
Concert Health Collaborative Care clinicians can help you with depression, anxiety and other conditions. Have your provider email Connect@ConcertHealth.io to get started. Once your provider has signed up, here is how you as a patient get started:
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A member of the Concert Health team will schedule a time for your clinician to contact you.
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Your provider will let us know to reach out to you.
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You can choose whether to talk to the clinician by phone or video. Collaborative Care is flexible, so you can get support when you need it the most.
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Your Concert Health clinician, alongside your provider, is now a part of your care team.

The difference between collaborative care and traditional therapy


Patients and Families

Traditional

Often not present for assessment & planning

Collaborative

Actively engaged in care assessment & planning


Goals of care

Traditional

Set by practitioners; Explained to the patient

Collaborative

Jointly developed; Transparent, co-created


Workflow

Traditional

Parallel workflows

Collaborative

Integrated workflow


Communication

Traditional

Ad hoc, individual

Collaborative

Essential to collaboration


Reflection

Traditional

Individual - a foundation for professional growth

Collaborative

Collective - a foundation for team learning/improvement


Fundamental approach

Traditional

Centered in processes

Collaborative

Centered in relationships

Frequently asked questions

  • In traditional therapy, individuals often meet with their clinician for 60-minute appointments on a weekly basis. Traditional therapy focuses on addressing both past and present stressors, encouraging a more long-term process. Our model is goal-oriented, measurement-based and brief in nature, typically lasting 3-6 months based on your individual needs. Compared to traditional therapy, Collaborative Care is a more flexible style of treatment to adapt to a variety of patient needs and schedules. Generally, you will meet with your clinician for 15-30 minute touch points throughout the month.

  • Collaborative Care is a medical service, billed like a primary care office visit. You will receive a claim from your provider on a monthly basis for services received throughout the month. These services should be paid through your primary care benefit design. You can confirm this with your insurance by calling the number on the back of your insurance card and requesting a cost estimate for these CPT codes: 99493, 99494. If you have any questions after receiving a bill, please contact the number on the bill.

  • In your initial appointment, your clinician will focus on getting to know you better. Your clinician will also focus on gathering pertinent information on your behavioral health history as well as current symptoms and stressors that might be impacting your daily routine.

    Your clinician will ask questions regarding safety and work with you to set your first goal. At each touch point, you will set a small, achievable goal to work towards reducing symptoms and our overall goal of graduating from our services.

Concert patients see a

  • 50

     

    reduction in their depression or anxiety symptoms within 90 days of beginning treatment.