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Diagram adapted from The AIMS Center at the University of Washington’s visual representation of the Collaborative Care protocol.
Our Collaborative Care Model
1.
Concert Health helps your practice take a population approach to behavioral health. We identify patients through screening tools, prescription data, and provider referrals.
2.
A member of the Concert Health team will schedule time with the patient for the clinician to contact them. Our clinicians directly connect with patients, who can choose to engage via video or telephone. The clinicians work with patients to set goals, provide counseling, monitor medications, and regularly assess symptoms.
3.
Each week, Concert’s Psychiatric Consultant reviews those patients who are not getting better, providing treatment recommendations directly in the PCPs medical record. They are also available for curbside consults.
4.
Concert Health makes sure you can bill and collect for Collaborative Care, which is a covered benefit for Medicare, commercial insurances, and Medicaid in an increasing number of states.
5.
Together, Concert Health clinicians and PCPs treat patients and build key relapse prevention capabilities/strategies, empowered by Concert’s technology platform to help scale this excellent Collaborative Care.
Our partners
This has been a great experience for me. I referred a patient while they were in the exam room, went to check on their EKG, and came back to tell the patient that someone at Concert would be in touch - and the patient told me that Concert had already reached out!
PROVIDER
It’s the first time in my life I have done therapy over the phone. I was nervous at first, but now I love how much easier and comfortable it is to sit on my couch and talk to Dani rather than having to get in my car, feel awkward in the waiting room, and run the risk of running into someone I know.
PATIENT